Blog
ASQ World Conference on Quality and Improvement
In May 2023, I had the opportunity to attend the 2023 World Conference on Quality and Improvement in Philadelphia and participate in a lot of great sessions. I had...
Santa’s Workshop Improves Productivity 23% in 2022
The Challenge In 2022, Santa’s Workshop, Inc. was severely impacted by supply chain issues and labor shortages, jeopardizing their ability to meet the 3% increase in...
Risk Management in Real Life
Darlene Dean, Divine Quality, LLC When is the last time you updated your risk contingency/risk plan? I mean REALLY updated it - not just check the box ✅ This may...
How to Mitigate Risks of Reshoring with 4 Management Tools
Are you “Reshoring” products or parts of your supply chain? What is the right way, and what are the right tools to use to do this successfully? If your company is...
Random, Low Frequency Defects that Escape to the Customer are the Worst!
In my 45 years in Manufacturing at increasing levels of responsibility, I’ve seen my share of quality problems. Many can be solved with troubleshooting. More...
Missing the Opportunities from Employee Feedback – A Townhall Example
We are pleased to publish the following guest blog by Mark Troup. We are often reminded of the importance of bottom-up communication. But what if that does not work? ...
How Quality Managers Can Have a Successful First 90 Days
If you’re starting a new position as a quality manager, you’re probably thinking about what to prioritize in your first days and weeks on the job. There’s no question...
Good Suppliers Want to Get Better
We are pleased to publish the following guest blog by Mark Troup. As the director of Supplier Quality for a global vehicle manufacturer, I was responsible for the...
Don’t Overlook Psychological Safety
"We are not thinking machines that feel, rather we are feeling machines that think." ~Antonio Damasio, USC Professor Amid COVID-19, organizations have been diligently...
Interview with John Walsh of MMA
I had the distinct pleasure of talking with John Walsh, CEO, of the Michigan Manufacturers Association last month. The topic of our conversation was "Bolstering MFG...