The Hard Part of Job Promotions

The Hard Part of Job Promotions

About two months ago I was promoted from Sr. Consultant to Chief Operating Officer (COO) of The Luminous Group. It was an exciting step in my career. It was fun to see the announcements and to receive email congratulations from so many people. Then a strange thing...
Ghosts and Goblins in FMEA

Ghosts and Goblins in FMEA

With the weather cooling in Michigan, I’d like to share a spooky tale of Failure Modes and Effects Analysis (FMEA).  Only don’t be FRIGHTENED! … but it might send a shiver down your spine! Picture this: a skeleton crew of quality engineers huddled around...
Santa’s Workshop Improves Productivity 23% in 2022

Santa’s Workshop Improves Productivity 23% in 2022

The Challenge In 2022, Santa’s Workshop, Inc. was severely impacted by supply chain issues and labor shortages, jeopardizing their ability to meet the 3% increase in global customer demand. Background With unpredicted inflation leading to skyrocketing product costs,...
Risk Management in Real Life

Risk Management in Real Life

Darlene Dean, Divine Quality, LLC When is the last time you updated your risk contingency/risk plan? I mean REALLY updated it – not just check the box ✅ This may seem obvious, but…. once a problem occurs it is too late to plan for it!!!! A disaster or...