Course Description

Training Enhancement and Mentoring System (TEaMS) is an accelerated process to train and mentor new team members.

Training Enhancement and Mentoring System – 8 to 16 Hours

Our Training Enhancement and Mentoring System (TEaMS) will guide you to develop and deliver job specific, flexible training that will allow your company and your workforce to reach and maintain its highest potential. We accomplish this by training you to enhance your front-line operator training, or by coaching and facilitating your designated mentors, to develop best-in-class job training which will accelerate your workforce learning.

Our Training Enhancement and Mentoring System (TEaMS) will eliminate wasted time in training, accelerate the learning curve and help drive a culture of excellence and customer enthusiasm that can be maintained over time.
• Improves productivity and quality of new hires.
• Allows new operators to catch quality issues before they become costly customer complaints.
• Differentiates your company from other nearby companies competing for similar skill sets.
• Increases customers’ confidence that products will continue to be delivered on time, meeting all
quality requirements.

Lead Trainers and HR representatives from your company should attend if you are experiencing the following issues:

• Struggling to attract, train and retain qualified front-line operators /technicians.
• Institutional knowledge and expertise of senior lead operators is being lost due to retirements.
• Resulting skill gaps often compromise your quality, efficiency and profitability.
• Legacy training no longer works as unintentional errors by new operators can be very costly.

• The Luminous Group’s innovative training process paired with skill verification templates quickly and effectively provide new employees with necessary job-specific knowledge and skills.
• Required job-specific knowledge and skills are captured and documented to bring focus to the ‘what’, ‘how’ and ‘why’ for key job tasks.
• Competency checklists are generated for your mentors and trainers to verify the proficiency, abilities, and know-how of new employees.
• Job trainers are oriented to the new training process, knowledge and skills verification checklists and coached to be trainers and mentors to the new team members.
• The training materials developed in our program are used to train your new employees in phases, allowing many opportunities for mentoring and constructive feedback.
• Allows trainees with different prior experiences and knowledge bases to successfully master material at a pace that best suits each individual’s abilities.
• A series of post-certification checks (e.g., 30/60/90 days) holds knowledge in place and minimizes deviations from established standards.
• TEaMS complements apprenticeship programs by elevating mentoring aspects of training and providing frequent and quick verification as employees master new skills.

This course is available in the following formats:

• Live Virtual Sessions: Delivered online with real-time interaction, ideal for remote teams
• Onsite Training: Available for groups wanting an in-person experience
• Hybrid Approach: Maximize flexibility by blending real-time online interaction with occasional in-person experiences